
Delivery & Returns
Flugel Horns
Delivery
We deliver free of charge anywhere in the UK, Europe, Scandinavia, Switzerland, Liechtenstein and Turkey. This is either done personally by a member of our staff or by carriers such as DHL, UPS or Royal Mail.
We liaise with you whilst your Flugel is being made and fix a convenient date and time for you to receive your instrument on 2 week’s trial; it’s all part of our much-applauded high-quality Customer Service.
Deliveries to the USA, Australia and Japan are done by air with either DHL, UPS or Royal Mail and they are currently taking approximately 7 days from the date of despatch. We e-mail the Tracking Reference to you so you can follow your instruments’ travels.
Returns
Should you not want to keep the Flugel, simply return it to us after the 2 weeks trial, to be received back at our factory within 7 days of the end of the 2-week trial and we refund your £700 deposit within 48 hours of receiving it as per our Terms and Conditions.
Ray Farr Diamond Model Mouthpiece
Delivery
We deliver by Royal Mail free of charge anywhere in the UK and £11.40 to Europe, Scandinavia, Switzerland, Liechtenstein and Turkey with £14.85 to the USA, Australia and Japan.
Returns
Should you not want to keep the Mouthpiece, simply return it to us after the 1 month’s trial, to be received back at our factory within 7 days of the end of the trial period and we refund your £39 payment within 48 hours of receiving it as per our Terms and Conditions.